Privacy Policy
Integrated Finance Group Pty Ltd ("IFG", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, hold and disclose personal information — including credit information — in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and Part IIIA of the Privacy Act. Brian Hermosilla (Credit Representative 485802) and Frank Marin (Credit Representative 486546) are credit representatives of BLSSA Pty Ltd ABN 69 117 651 760, Australian Credit Licence 391237.
What we collect
To provide credit assistance we collect information including: identity details (name, date of birth, contact details, identification documents); financial information (income, expenses, assets, liabilities, employment, bank statements, tax returns and business financials where relevant); credit information (repayment history, credit reports from credit reporting bodies, defaults and credit applications); and property and transaction details relevant to your loan. If you use our website, we also collect technical data such as pages visited and device/browser information via cookies and analytics tools.
Website chat assistant
Our website includes an automated chat assistant. Conversations with the assistant may be processed by third-party artificial-intelligence service providers (including Anthropic) to generate responses, and may be reviewed by us to improve service quality. Do not enter sensitive information such as tax file numbers, passwords or full identification documents into the chat. Information you provide in chat is handled in accordance with this policy.
How we use your information
We use personal and credit information to: assess your circumstances and provide credit assistance under the National Consumer Credit Protection Act; prepare and submit applications to lenders on your instruction; verify identity as required by law (including AML/CTF obligations); manage our ongoing relationship, reviews and communications with you; and meet our legal and licensee obligations. With your consent, we may also send you information we consider relevant to your lending; you can opt out at any time.
Who we disclose it to
Depending on your transaction, we may disclose information to: lenders and lenders' mortgage insurers you ask us to approach; our licensee, BLSSA Pty Ltd, and its auditors; credit reporting bodies; valuers, conveyancers, lawyers, accountants, building inspectors and other professionals involved in your transaction (introductions to our partner network are made with your knowledge, you engage those professionals directly, and any referral arrangements are disclosed); our service providers (IT, document management, AI chat processing) under confidentiality obligations; and others where you consent or the law requires. Some service providers may store data outside Australia; where so, we take reasonable steps to ensure comparable privacy protection.
Credit reporting
When arranging credit we may obtain credit reports from credit reporting bodies such as Equifax, Experian and illion. These bodies collect and hold credit information about you and may include it in reports provided to other credit providers. You may request a copy of their policies from those bodies, access your credit report, request corrections, and ask them not to use your information for pre-screening or where you believe you've been a victim of fraud.
Security, access and correction
We hold information in secure electronic systems with access controls, and retain it only as long as required for our services and legal obligations. You may request access to, or correction of, the personal information we hold about you at any time by contacting us — we will respond within a reasonable period and will not charge for making a request.
Complaints
If you have a privacy concern, contact us first and we will respond within 30 days. If you are not satisfied, you may contact our licensee BLSSA Pty Ltd, the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992), or the Australian Financial Complaints Authority (afca.org.au, 1800 931 678), of which we are a member.
Contact us
Privacy Officer, Integrated Finance Group — Unit 7 / 2–6 Norris Street, Coburg North VIC 3058 · info@ifgrp.com.au · 0401 333 636. This policy was last updated on 3 July 2026 and may be updated from time to time; the current version will always be published on this page.